At Lea & Looms, we work hard to ensure you have a smooth and satisfying shopping experience. However, we understand that there may be times when you need to return a product and request a refund. This policy explains when and how refunds are processed.
1. Refund Eligibility
To qualify for a refund:
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The item must be unused, in its original packaging, and in the same condition as when received.
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You must initiate the return within 48 hours of receiving your order.
2. Refund Process
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Ensure the product meets our Return Policy criteria.
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Email saksham.handlooms@gmail.com with your order number and reason for the return.
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Once your request is approved, we will provide a Return Authorization and detailed return instructions.
3. Return Shipping
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Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
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We recommend using a trackable shipping service to ensure safe delivery of the returned item.
4. Refund Timeline
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Refunds are processed within 6–7 working days from the date we receive the returned item.
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The time for the refund to reflect in your account may vary depending on your payment method and bank processing times.
5. Exceptions
Refunds are not available for:
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Customized or personalized products (unless defective or an error on our part)
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Digital products or services once delivered
6. Policy Updates
We may update or modify this Refund Policy at any time. The latest version will always be available on our website.
Contact Us
📞 +91 8588006188
📧 saksham.handlooms@gmail.com
By purchasing from Lea & Looms, you agree to the terms outlined in this Refund Policy.