At LeaAndLooms.com, we take pride in the quality of our products. Please read our return and exchange guidelines carefully.
We do not accept returns or exchanges unless:
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The item is defective, or
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You have received the wrong product.
Reporting a Defective or Wrong Item
If you receive a defective or incorrect product:
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Contact us at saksham.handlooms@gmail.com within 48 hours of receiving your order.
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Include:
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Your order details
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A clear description of the issue
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Photos and/or a short video showing the defect or incorrect product
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Return Shipping
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Return shipping charges must be prepaid and insured by you.
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Shipping and handling fees are non-refundable.
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Refunds will exclude shipping costs.
Return Conditions
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The item must be unused, in its original condition, and with original packaging.
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Once we approve your return or exchange, you can choose from:
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Refund to original payment method
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Store credit
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Product exchange
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Important Notes
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Minor variations in weave, texture, or color are normal for handcrafted products and are not considered defects.
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Color may vary slightly due to monitor settings or photographic lighting.
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Refunds/exchanges will not be accepted for these minor variations.
Order Cancellations
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Cancellations are accepted only if requested within 24 hours of placing the order.
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To cancel, email saksham.handlooms@gmail.com with your order number.